I’ve decided it’s not a bad idea to take turns doing someone else’s job if you are able to do so. It gives you a new perspective on things. Today, we took turns answering the phones for the receptionist. Some on our team were learning for the first time just how hard it can be to answer the phone. As I watched their anxiety wax and wane over the 45 minute shifts, I allowed myself to remember how stressful it was for me to learn the same skills a few years ago.
It seems as if time stands still from the time the caller asks to speak to someone and the time it takes for me to find the button that will connect the call to the proper extension. It must be some law of physics or something. Afterall, how hard can it be just to transfer a call? Right?
Hmmmm. . . It made me think. I can be critical of others very easily sometimes–at least until I am walking in their shoes!
Oh, and by the way, I don’t have issues with our receptionists. They are quite good at what they do! It’s some other, unmentioned things I struggle with 
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